Location: Dubai

About Us
We're Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook.

Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use.

We’re the fastest-growing learning technology company for a reason. Do you want to be part of a team that’s building something that matters and helping people thrive?

The Role

We are seeking an experienced and hands-on Regional Platform & Engagement Manager to support Thrive customers across APAC, based from our Dubai office. This pivotal role will act as the primary regional contact and platform expert, leading optimisation initiatives, supporting administrative needs, enhancing platform usage, and driving engagement through strong relationships with key stakeholders - ultimately ensuring our customers derive maximum value from Thrive’s platform.

Core Responsibilities

Customer Impact & Engagement

• Relationship Management: Through understanding your customers critical business needs, goals, pain-points and success criteria, you will help our customers become, and remain an integral and engaged part of our business.
• Advocacy & Feedback: By championing our brand and service yourself, you will help to identify and generate advocates across your customer base to become involved in testimonials, case-studies and award certificates.
• Customer Health: Through a data-focused lens, you will proactively monitor the customer’s health metrics such as usage patterns, satisfaction scores, etc., to identify actions required around expansion, optimisation or risk.

Optimisation & Platform Expertise

• Lead platform optimisations, including workshops, configuration, technical integrations, and onboarding.
• Deliver expert-level support in configuring campaigns, content, audiences, and learning pathways to drive engagement and impact.
• Manage platform administration, covering audiences, content, and campaign creation.
• Work closely with internal teams to ensure smooth, solution-driven outcomes.
• Conduct workshops and training sessions to enable self-sufficiency within customer teams, elevating their understanding of Thrive’s full capabilities.

Regional Strategy

• Collaborate with global teams to adapt and execute go-to-market and optimisation strategies tailored to local market needs.
• Develop regional plans for platform adoption, engagement initiatives, and programs that deliver impact in line with the customer’s L&D goals.
• Analyse platform usage data, engagement trends, and customer feedback to develop region-specific insights and recommendations.
• Create and maintain executive-level reports and dashboards that communicate impact, growth potential, and value across the region.

Internal & External Collaboration

• Become an integrated player within Thrive: By working closely across multiple teams including sales, marketing & product development, you will be a key player in ensuring a world class customer experience.
• Deliver presentations to executives, highlighting regional performance, customer outcomes, and business opportunities, both internally and externally.
• Act as a trusted advisor to customers, influencing decision-making and strategic initiatives.

Who You Are

• Experienced with Thrive platforms and systems, with strong technical and hands-on administration skills.
• Technically confident, comfortable navigating configuration, integrations, and data insights.
• Skilled in stakeholder management, executive communication, and cross-functional collaboration.
• Adaptable and flexible, thriving in a fast-paced technology business.
• Customer-focused, with a passion for delivering measurable value and exceptional experiences.
• Proactive problem solver, curious about customer challenges, and capable of designing creative solutions.
• Experienced in supporting multiple countries or regions and tailoring solutions to local needs.
• Comfortable delivering workshops, training, and executive presentations.

Benefits

• Unlimited Holiday to support work-life balance
• Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
• Flexible Working Hours within core hours (10:00–16:00)
• Birthday & Christmas Off, including festive shutdown between Christmas & New Year
• Work From Anywhere—fully remote-friendly (4 weeks a year)
• Health Cash Back Plan with Health Shield
• Employee Assistance Program for confidential support
• Financial support program via Maji
• Salary Sacrifice Pension Scheme
• Death in Service (4x annual salary)
• Green Car Scheme through salary sacrifice
• Cycle to Work Scheme—save up to 42% on a new bike
• Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield

What to Expect
We believe that finding a new job should be an enjoyable process. We’re passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We’re looking for people who bring something new to the team, who add to our culture and make it even greater. Our interview stages will be:

• Initial Screening Call: If we think you're a great addition to the team, you'll be invited to an introductory call with a member of our People Team. This is a chance to tell you about Thrive and give you an opportunity to ask questions.
• First-Stage Interview: Following the initial call, you will have a first-stage interview with a member of the team you'd be joining. This is a chance for us to get to know you better and for you to ask any questions about the role. We'll also discuss why Thrive interests you and what you feel you can add to our team.
• Assessment Task: We may ask you to complete a practical assignment or case study between interview stages.
• Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview. This stage is typically used for a more in-depth discussion and may involve a review of your assessment.

At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at ella.holland@thrivelearning.com. We're happy to help!

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