At Thrive, we do things differently, so we're doing recruitment differently too.

Forget sending your CV and cover letter. Here's what we'd like instead:

Send us your LinkedIn profile and something unique that’ll make you stand out from the hundreds of other applications.

We’re all about creativity and tech. So think outside the box: a video, online portfolio, mini website, something built with AI. Surprise us, impress us, and show us what’s possible if you were to join Thrive.

We can’t wait to see what you do to stand out!

About Us

The way we work has changed forever.

AI is transforming every industry. Expectations are higher than ever. Skills have the shortest shelf life they've ever had. Yet most businesses are still relying on disconnected systems, outdated technology and workplace learning that people simply don't want to use.

We think that's broken.

So we built something better.

Thrive is the AI platform that's reinventing how modern businesses connect people, knowledge, skills and communication in one place. It's where work starts, learning happens and people get the answers they need to do their best work.

Today, more than 3 million people across 60+ countries use Thrive every day. Over 500 ambitious organisations, including Google, Vodafone, Volvo, British Airways and Krispy Kreme, trust us to power their people.

But this is only the beginning.

We're building the future of work, and we're looking for curious people who want to build it with us.

People who challenge convention. Who move fast. Who care deeply about creating products customers genuinely love. People who aren't afraid to ask, "Why has it always been done this way?" and then go and build something better.

If you want to solve meaningful problems, shape technology used by millions of people around the world and do the best work of your career alongside ambitious, supportive teammates, you'll thrive here.

The Role

As an Account Director, you will play a pivotal role in growing our customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be responsible for cultivating strong relationships with customers across diverse industries, understanding their unique needs, and ensuring the successful adoption and utilisation of our solutions in order to secure renewals working with internal experts.

Key Responsibilities

• Client Relationship Management: Build, maintain and expand strong, trust-based relationships with key stakeholders within customer organisations. Understand client objectives, challenges, and opportunities to effectively position Thrive solutions.

• Account Growth & Retention: Effectively and proactively identify upsell and cross-sell opportunities within existing accounts.

• Develop account strategies and plans that support the business objectives of your customers as well as Thrive’s overall company goals.

• Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth.

• Proactively manage the renewal process for subscription-based clients. Build a strong value based proposition for customer renewals, anticipating and mitigating potential renewal challenges and ensuring a high renewal rate.

• Managing Risk, Escalations and the day to day relationship: Facilitating de-escalation and return to health plans for customers - you’ll need to work collaboratively with all functions to plan, execute, and consult on solving key customer challenges and risks - bringing the right people to the right conversations and driving these matrix teams to achieve positive outcomes.

• Cross-functional Collaboration: Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management which maximises on customer satisfaction and delivers exceptional, demonstrable value through the customer journey.

• Product Knowledge: Develop a deep understanding of Thrive’s solutions and future innovations to clearly communicate the value proposition of our solutions to customers.

• Reporting & Insights: Collaborate closely with Customer Success to track and monitor key performance indicators related to account health, adoption, engagement and success metrics, showcasing the impact on customer satisfaction, retention, and revenue growth.

• Utilise data insights to identify trends, opportunities, and areas for improvement.

• Competitive Intelligence: Stay updated on industry trends, market competition, and emerging technologies, providing strategic insights to customers.

• Continuous Improvement: Propose and drive enhancements to optimise Account Management processes and overall efficiency.

What We’re Looking For

• Proven experience in account management, specifically at least 5 years in the learning technology industry.

• Able to demonstrate success in balancing achieving revenue and retention targets and driving customer satisfaction - whilst managing risk and escalation with a matrix team..

• Customer-centric with a passion for delivering exceptional customer experiences and a deep understanding of the customer lifecycle.

• Interested in the challenges our customers face, how to solve them and what the latest trends are in our industry.

• Organised, methodical, yet agile and adaptable to changing priorities and requirements, comfortable with ambiguity and high drive towards self motivation.

• Able to communicate confidently and effectively with internal and external stakeholders to drive collaboration and build cross functional working groups.

• Ability to drive accountability and execute actions through collaborative plans, actions and facilitate resolutions across multiple stakeholder groups.

• Ability to proactively map out your account list to help identify expansion opportunities.